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PsychologySeptember 11, 202511 min read

Why People Keep Items They Don't Want

R

Returnful Team

Returnful Team

Why People Keep Items They Don't Want
11 min read
Psychology

Why People Keep Items They Don't Want

People keep items they don't want due to psychological barriers. Here's why.

The Psychological Barriers

Barrier 1: Sunk Cost Fallacy

The Barrier:

  • Already paid for it
  • Don't want to "waste" money
  • Barrier

The Impact:

  • Keep unwanted items
  • Clutter accumulation
  • Problem

Barrier 2: Return Hassle

The Barrier:

  • Returns seen as hassle
  • Too much work
  • Barrier

The Impact:

  • Keep unwanted items
  • Clutter accumulation
  • Problem

Barrier 3: Time Investment

The Barrier:

  • Takes too much time
  • Not worth effort
  • Barrier

The Impact:

  • Keep unwanted items
  • Clutter accumulation
  • Problem

Barrier 4: Guilt

The Barrier:

  • Feel guilty returning
  • Don't want to bother
  • Barrier

The Impact:

  • Keep unwanted items
  • Clutter accumulation
  • Problem

The Solution

Easy Returns

The Solution:

  • Make returns easy
  • Remove barriers
  • Solution

The Benefit:

  • More returns
  • Less clutter
  • Better

The Bottom Line

People keep items they don't want due to sunk cost fallacy, return hassle, time investment, and guilt.

If you want to overcome barriers, make returns easy. It removes obstacles.

Ready to overcome barriers? Check Returnful's service that makes returns easy.


Want to overcome barriers? Text us at 469-790-7579 for easy returns!

R

Written by

Returnful Team

Part of the Returnful team, helping DFW residents save time on their online returns with same-day pickup service.

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