Lowe's Returns: How They Differ From Home Depot

Lowe's and Home Depot have similar but different return policies. Understanding the differences helps you navigate returns at each store and know what to expect. This guide compares their policies and highlights key differences.

Return Window Comparison

Home Depot

Policy:

• 90 days from purchase
• Standard window
• Applies to most items
• Generous policy

Key Points:

• 90-day window
• Calendar days
• Standard policy
• Most items

Lowe's

Policy:

• 90 days from purchase
• Standard window
• Applies to most items
• Similar policy

Key Points:

• 90-day window
• Calendar days
• Standard policy
• Most items

Comparison: Both have 90-day return windows, so they're the same in this regard.

Receipt Requirements

Home Depot

Policy:

• Receipt preferred
• Can return without receipt (store credit)
• ID verification
• Current price

Flexibility:

• Receipt gets full refund
• No receipt gets store credit
• Flexible approach
• Customer-friendly

Lowe's

Policy:

• Receipt preferred
• Can return without receipt (store credit)
• ID verification
• Current price

Flexibility:

• Receipt gets full refund
• No receipt gets store credit
• Flexible approach
• Customer-friendly

Comparison: Both have similar receipt policies. Receipt gets full refund, no receipt gets store credit.

Special Items

Home Depot

Special Rules:

• Power tools: 90 days
• Large equipment: Check policy
• Special orders: Varies
• Some restrictions

Policy:

• Generally 90 days
• Some exceptions
• Check specific items
• Flexible

Lowe's

Special Rules:

• Power tools: 90 days
• Large equipment: Check policy
• Special orders: Varies
• Some restrictions

Policy:

• Generally 90 days
• Some exceptions
• Check specific items
• Flexible

Comparison: Both have similar policies for special items. Generally 90 days with some exceptions.

Key Differences

Difference 1: Store Experience

Home Depot:

• Orange theme
• Different layout
• Different brands
• Store experience

Lowe's:

• Blue theme
• Different layout
• Different brands
• Store experience

Impact: Different store experiences, but return policies are similar.

Difference 2: Brand Selection

Home Depot:

• Different brands
• Exclusive products
• Brand selection
• Product availability

Lowe's:

• Different brands
• Exclusive products
• Brand selection
• Product availability

Impact: Different products available, but return policies are similar.

Best Practices

Practice 1: Know the Policy

Why:

• Understand requirements
• Know what to expect
• Prepare properly
• Smooth returns

How:

• Read policy
• Ask questions
• Understand requirements
• Be prepared

Best Practice: Know the return policy for the store you're shopping at. Both are similar but check specifics.

Practice 2: Keep Receipts

Why:

• Full refund
• Original price
• Faster processing
• Best outcome

How:

• Keep receipts
• Use store apps
• Digital receipts
• Organize

Best Practice: Keep receipts for both stores. Gets full refund instead of store credit.

Practice 3: Return Early

Why:

• Don't wait
• Easier processing
• Better condition
• Less issues

When:

• Within first 30 days
• As soon as decided
• Don't wait
• Early is better

Best Practice: Return items early at both stores for easier processing and better outcomes.

Conclusion: Similar Policies

Lowe's and Home Depot have very similar return policies: 90-day windows, flexible receipt requirements, and similar special item rules. The main differences are store experience and brand selection, not return policies.

Key takeaways:

• Both: 90-day return windows
• Both: Receipt gets full refund, no receipt gets store credit
• Both: Similar special item rules
• Differences: Store experience and brands, not policies
• Best practice: Know policy, keep receipts, return early

For busy shoppers, return pickup services can handle returns from both stores professionally, ensuring all requirements are met.

Need help with Lowe's or Home Depot returns? Learn how Returnful handles both with professional service and proper documentation.

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Have questions about Lowe's or Home Depot returns? Text us at 469-790-7579 and we'll help you understand the policies!