Frequently Requested Features — And What We're Building Next

Customer feedback drives our product roadmap. Here are the most frequently requested features and what we're building next to make Returnful even better.

Top Requested Features

Feature 1: Mobile App

The request:

• "Want a mobile app"
• "Easier on phone"
• "Better experience"
• "App needed"

What we're building:

• Native mobile app
• iOS and Android
• Better experience
• Enhanced features

The timeline:

• In development
• Coming soon
• Better experience
• Enhanced features

Feature 2: Recurring Pickups

The request:

• "Want recurring pickups"
• "Automatic scheduling"
• "Set it and forget it"
• "Recurring needed"

What we're building:

• Recurring pickup option
• Automatic scheduling
• Set-and-forget
• Convenience enhanced

The timeline:

• In development
• Coming soon
• Convenience enhanced
• Better experience

Feature 3: Package Insurance

The request:

• "Want package insurance"
• "Higher coverage"
• "Peace of mind"
• "Insurance needed"

What we're building:

• Enhanced insurance
• Higher coverage
• Peace of mind
• Better protection

The timeline:

• In development
• Coming soon
• Better protection
• Peace of mind

Feature 4: Multi-User Accounts

The request:

• "Want family accounts"
• "Shared access"
• "Multiple users"
• "Family accounts needed"

What we're building:

• Family accounts
• Shared access
• Multiple users
• Better for families

The timeline:

• In development
• Coming soon
• Family-friendly
• Better experience

Feature 5: Integration with Retailers

The request:

• "Want retailer integration"
• "Automatic returns"
• "Seamless process"
• "Integration needed"

What we're building:

• Retailer partnerships
• Automatic returns
• Seamless process
• Better experience

The timeline:

• In planning
• Coming later
• Better integration
• Enhanced experience

What We're Building Next

Priority 1: Mobile App

Why it matters:

• Better experience
• Easier use
• Enhanced features
• Customer request

What it includes:

• Native app
• Better UI
• Enhanced features
• Improved experience

The benefit:

• Better experience
• Easier use
• Enhanced features
• Higher satisfaction

Priority 2: Recurring Pickups

Why it matters:

• Convenience
• Automation
• Set-and-forget
• Customer request

What it includes:

• Recurring option
• Automatic scheduling
• Set-and-forget
• Convenience enhanced

The benefit:

• More convenient
• Automated
• Set-and-forget
• Better experience

Priority 3: Enhanced Insurance

Why it matters:

• Peace of mind
• Better protection
• Higher coverage
• Customer request

What it includes:

• Higher coverage
• Better protection
• Peace of mind
• Enhanced security

The benefit:

• Better protection
• Peace of mind
• Higher coverage
• Enhanced security

How We Prioritize

Customer Impact

The criteria:

• Impact on customers
• Frequency of request
• Value creation
• Satisfaction improvement

The evaluation:

• High impact first
• Frequent requests
• High value
• Satisfaction focus

The result:

• Customer-focused
• High impact
• Value creation
• Satisfaction improvement

Feasibility

The criteria:

• Technical feasibility
• Resource requirements
• Timeline realistic
• Implementation possible

The evaluation:

• Feasible first
• Resource available
• Timeline realistic
• Implementation possible

The result:

• Feasible features
• Realistic timeline
• Possible implementation
• Successful delivery

Strategic Fit

The criteria:

• Aligns with mission
• Supports growth
• Enhances service
• Builds value

The evaluation:

• Strategic fit
• Growth support
• Service enhancement
• Value building

The result:

• Strategic features
• Growth support
• Service enhancement
• Value creation

The Development Process

Research Phase

What we do:

• Customer research
• Feature analysis
• Market study
• Technical assessment

The process:

• Comprehensive research
• Feature evaluation
• Market analysis
• Technical review

The result:

• Informed decisions
• Feature understanding
• Market insight
• Technical feasibility

Development Phase

What we do:

• Feature development
• Testing
• Quality assurance
• Refinement

The process:

• Careful development
• Thorough testing
• Quality assurance
• Continuous refinement

The result:

• Quality features
• Tested functionality
• Assured quality
• Refined experience

Launch Phase

What we do:

• Gradual rollout
• Customer feedback
• Monitoring
• Improvement

The process:

• Careful rollout
• Feedback collection
• Performance monitoring
• Continuous improvement

The result:

• Successful launch
• Customer satisfaction
• Performance validated
• Continuous improvement

The Future

Continuous Development

Our commitment:

• Always developing
• Always improving
• Always enhancing
• Always better

The practice:

• Feature development
• Continuous improvement
• Enhancement focus
• Better experience

The result:

• Continuous development
• Better features
• Enhanced experience
• Higher satisfaction

Customer-Driven

Our approach:

• Customer feedback
• Feature requests
• Improvement focus
• Satisfaction priority

The practice:

• Listen to customers
• Build requested features
• Improve continuously
• Satisfy customers

The result:

• Customer-driven
• Requested features
• Continuous improvement
• High satisfaction

Conclusion: Building What You Want

Frequently requested features drive our product roadmap. We're building a mobile app, recurring pickups, enhanced insurance, and more based on your feedback.

Your requests matter, and we're building them. Keep sharing feedback, and we'll keep building what you want.

Ready to see what's next? Check Returnful's service and stay tuned for new features.

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Have feature requests? Text us at 469-790-7579 - we're always building!